Privacy Policy

Who we are

WH Technologies is a residential and commercial technology integrator based at 450 Century Parkway, Suite 250, Allen, TX 75013, serving Dallas-Fort Worth. This policy covers the website whtechnologies.co and the information we receive when you contact us, book a consultation or work with us on a project.

If anything here is unclear, write to support@whsmarthome.com or call +1 972-521-1208.

What we collect

Information you give us. When you book a consultation, send a message, call us or email us, we receive what you choose to share: your name, email address, phone number, city, the type of project you have in mind, your timeline and budget range, and any notes you add. During a project we also collect the details needed to design, install and support your system, such as your property address and information about the equipment installed.

Information collected automatically. Like most websites, this site records basic technical information when you visit: your IP address, browser and device type, the pages you view, how you arrived here and the approximate time of your visit. Some of this is collected through cookies and similar technologies, described below.

How we use it

• To answer your enquiry and schedule the consultation you asked for.
• To design, quote, install, program and support your system.
• To send you information you have requested about your project or our services. You can ask us to stop at any time.
• To keep the website secure, understand how it is used and improve it.
• To meet legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for automated decisions that have legal or similarly significant effects on you.

Cookies

Cookies are small files stored by your browser. This site uses strictly necessary cookies that make the site work, and, only with your consent, analytics and marketing cookies that help us understand how visitors use the site and measure our advertising.

When you first visit, a consent banner lets you accept or decline the optional categories. You can change your choice at any time from the cookie settings link in the banner, and you can delete or block cookies in your browser settings. Blocking strictly necessary cookies may affect how parts of the site work.

Who we share it with

We share personal information only where needed to run our business and deliver your project:

• Service providers who help us host the website, handle enquiries and bookings, send email, process payments and manage our records. They act on our instructions and are bound by confidentiality obligations.
• Manufacturers and platform providers whose products are installed in your home or business, where an account, registration or warranty requires it, for example to activate a control system or remote support.
• Subcontractors and trade partners working on your project, for example an electrician or a builder, limited to what they need for the work.
• Authorities, courts or advisers where the law requires it or where it is necessary to protect our rights, our customers or the public.

If WH Technologies is ever sold or merged, customer information may be transferred to the new owner under the same commitments.

Links to other sites

This site links to third-party services such as Google, social networks, the Home Technology Association and manufacturer websites. Those sites have their own privacy policies, and we are not responsible for how they handle your information.

How long we keep it

We keep enquiry details for as long as needed to respond and follow up. Project and customer records are kept for the life of the system we support, plus the period required for warranty, tax and accounting purposes. Website analytics data is kept in aggregated form. When information is no longer needed, we delete it or anonymise it.

How we protect it

We use reasonable technical and organisational measures to protect your information, including access controls, encrypted connections to this website and secure storage for project records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to keep your information safe and to respond promptly if something goes wrong.

Your choices and rights

You can ask us at any time to:

• Tell you what personal information we hold about you and provide a copy.
• Correct information that is inaccurate or incomplete.
• Delete your information, subject to records we must keep by law or to support a system still under service.
• Stop sending you marketing messages. Every marketing email includes an unsubscribe link, and you can also simply reply and tell us.
• Withdraw cookie consent, using the cookie settings link on this site.

Texas residents may have additional rights under the Texas Data Privacy and Security Act, including the right to confirm whether we process your data and to appeal a decision about a request. To exercise any right, contact us using the details below. We will verify your identity and respond within the time the law allows, normally within 45 days.

Children

This website and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, contact us and we will delete it.

Changes to this policy

We may update this policy as our services or the law change. The effective date at the top shows when it was last revised. Significant changes will be highlighted on this page.