Three ways to reach us.
Pick whichever is easiest. Members get a dedicated line and priority response; everyone gets a real person.
Most things are fixed before anyone drives anywhere.
Reach out
Call, text or email, any time of day. Tell us what is happening and which room or device it involves.
We connect remotely
A technician who knows your system logs in securely, diagnoses the issue and, in most cases, resolves it on the spot.
On-site when needed
Some things need hands on the equipment. Then a technician comes to you, with priority scheduling for members.
If the issue can't be resolved remotely, our advanced support team will be in touch within 1 hour.
Our premium support memberships
provide access to remote assistance, priority scheduling, and more. Four levels, one promise: when something is off, it gets handled.
Essentials+
remote response, 24/7
You value 24/7/365 access to the support team.
- 24/7 Remote Support within 60 min
- Remote appointments with Advanced Support
- Prioritized appointment scheduling
- Discount on service labor
Priority
remote response, 24/7
You also need the flexibility to schedule on-site appointments tailored around your schedule.
- 24/7 Remote Support within 30 min
- Remote appointments with Advanced Support
- Prioritized appointment scheduling
- Discount on service labor
- On-site support within 2 business days
- Night + weekend appointments
- 1 x annual tech review
Proactive
remote response, 24/7
You also value a hands-off approach to keeping your system online, all the time.
- 24/7 Remote Support within 30 min
- Remote appointments with Advanced Support
- Prioritized appointment scheduling
- Discount on service labor
- On-site support within 1 business day
- Night + weekend appointments
- 2 x annual tech reviews
- Proactive system monitoring
Signature
remote response, 24/7
Reserved for our most discerning clients, with a 10 minute response time on top of all of the other features.
- 24/7 Remote Support within 10 min
- Remote appointments with Advanced Support
- Prioritized appointment scheduling
- Discount on service labor
- On-site support within 24 hours
- Night + weekend appointments
- 2 x annual tech reviews
- Proactive system monitoring
- Skip the line, every time
- Access to On-site Party Support
- Loaner equipment if available
Network Security & Parental Controls
Protect your personal data and family from malicious sites, botnets, ransomware, phishing attacks, and more with this optional add-on. Available exclusively for our members.
Not a member yet?
You can still get help. Non-member support is available Monday to Friday, 9 to 5, for one-off service visits. Members get 24/7 remote support, guaranteed response times and priority scheduling.
Questions we hear a lot.
More answers in the FAQ, and step-by-step tutorials in Training Videos.